This role will be responsible for working closely with our client and global delivery teams on consulting and implementation projects for leading SaaS software for CX and contact center environments
Experience working as a Business analyst, Business process management or Technical analyst
Based out of Dallas Office, remote positions may be considered for qualified candidates
Primary Responsibilities
Work with Global client to understand business process transformation needs related to technology, data management, migration etc. and build requirements that meet these needs
Assist in pre-sales, solution and project implementation - primary activities technical solution design, technical analysis and project management
Analyze technical requirements of the client and prepare documentation for clients like SRS, FRD etc.
Assist in solution design workshops and creation of technology architectures
Understand the functionalities/features of a product and create documentation around the product technical requirements.
Lead project governance meetings and create reports for clients and technology partners
Technical Skills
Familiarity with SaaS software implemenations (Experience in sales, customer support or service management such as Salesforce, ServiceNow, Zendesk, freshdesk etc.preferred)
Familiarity with Contact center software (Talkdesk, NICE, Five9) will be valuable
Experience with BPMN 2.0 modeling and in technical analysis in IT project design, and development
Project management experience (agile model)
Soft skills
Self-starter, Eagerness to learn
Dynamic personality - excellent client presence and communication skills
Excellent written and communication skills
Diligent and attention to detail - good project management skills
Able to work in a fast paced environment and deal with customer priorities